Los Angeles, California

For questions about the Charter Business Backup Data Protection Service and system configuration requirements, go to the Charter Business Backup FAQ page. If you need help with Charter Business Backup installation, call Charter Business Backup Product Support at 800.314.7195 and ask about a live remote-assistance session. The session enables a Charter Business Backup Product Support representative to view your desktop, share control of your mouse and keyboard, and help you install the software. View a demonstration of a remote-assistance session. If you have questions about Charter Business Backup service, visit Charter Business® Backup Support.

Starting a Remote-assistance Session

1. After reaching a Charter Business Backup Product Support representative by phone, you will be directed back to this page to initiate a remote-assistance session.
2. In the box below:
1. Type your name.
2. Select the name of your Charter Business Backup Product Support representative from the drop-down list box.
3. Click the Click Here button.
3. When prompted, download a small, virus-free plug-in, which allows safe and limited access to your screen while you maintain total control.
4. Work with your Charter Business Backup Product Support representative to explore your screen and share control of your mouse and keyboard to install your Charter Business Backup software. (Be assured you will have full control of your computer at all times. You’ll always have overriding control of your mouse and keyboard. And you can end the remote-assistance session any time you like.)