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Charter Business Telephone™ Features Details

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Service Benefit Feature Detail Activate Deactivate
Anonymous Call Rejection Unidentified calls are handled automatically. Phone calls received with the private or anonymous designation can be sent an announcement stating blocked calls are not accepted and the call needs to be unblocked to go through * 7 7 * 8 7
Block 900/976 Prevents unwanted outgoing calling activity Calls to 900/976 are automatically blocked Service Change Service Change
Block Collect Prevents unwanted incoming calls Provides the ability to block incoming collect calls Service Change Service Change
Block Repeat Dialing Limits unwanted outgoing calling activity Prevents the use of the Repeat Dialing feature * 6 6 * 8 6
Block Third-Party Calls Prevents unwanted third party charges Prevents third parties from billing calls to you phone number(s) Service Change Service Change
Block Long Distance and International Long Distance Calls Prevent unwanted charges while still being able to make domestic long distance calls Provides the ability to block outbound international long distance calls beginning with 1+, 0+, 10- 10-XXX for no additional charge Service Charge Service Charge
Call Forward Busy Line Won't miss any incoming calls while on the phone Forwards all incoming calls when your line is busy Service Change Service Change
Call Forward Busy/No Answer Won't miss any incoming calls while at the office or away Forwards all incoming calls when your line is busy or unanswered Service Charge Service Charge
Call Forward No Answer Won't miss any incoming calls while away from the office Forwards all incoming calls when your line is unanswered Service Change Service Change
Call Forward Selective Can forward only wanted calls Forwards up to 12 selected incoming calls to a designated number * 6 3 * 8 3
Call Forward Variable Won't miss any incoming calls while away from the office Foward all incoming calls to a designated number * 7 2 * 7 3
Call Forward Variable - Remote Access Activate your Call Forwarding service from outside the office Enables users to make changes to their Call Forwarding service from remote locations (Call Forward Variable feature must also be subscribed to on at least one line for this service to work) Service Charge Service Charge
Call Return Can identify last missed call Supplies the number, date, and time of most recent incoming call and offers the option to automatically return the call (available intraLATA only) * 6 9 N/A
Call Screening Unwanted calls are handled automaticallly Auto-routes up to 12 selected incoming calls to a polite message stating calls are not being accepted at this time * 6 0 * 8 0
Call Trace Can obtain caller information for legal recourse Initiates a trace of the most recent incoming call (customer initiated – not related to CALEA or law enforcement activity) * 5 7 N/A
Call Waiting/Cancel Call Waiting Won't miss any incoming calls Identifies incoming calls via an audible signal while on a call and allows the Call Waiting feature to be temporarily disabled Flush Button * 7 0
Call Waiting With Caller ID Can decide whether to answer incoming call based on caller information Identifies incoming calls via an audible signal while on a call and displays incoming caller information. Must have a Caller ID capable phone and/or display unit. **Must have CW + CID Service Charge Service Charge
Caller ID Can decide whether to answer incoming call based on caller information Displays incoming caller information. Must have a Caller ID capable phone and/or display unit Service Charge Service Charge
Call ID Per Line Blocking Prevents party you are calling from seeing your name and number on their Caller ID unit Blocks the transmission of the phone number on all calls from the phone line Service Charge Service Charge
Caller ID Blocking Protect Privacy Prevents outgoing information from being displayed on end user’s Caller ID unit on a per-call basis * 6 7 * 8 2
Call Transfer Allows you to keep your business line available for other incoming calls. Transfer incoming calls to another phone number, inside or outside of your office (long distance charges apply when applicable) Flash Button N/A
Custom Ring Prioritize and identify incoming calls Identifies selected incoming calls with a custom ring * 6 1 * 8 1
Distinctive Ring Can have a different phone number for other employees or give different numbers to different incoming callers without the expense of an additional line Allows for 2 distinct phone numbers on 1 phone line Service Charge Service Charge
Hunt Group Find an available line within a set of lines Allows multiple lines to all act as a single group – this is a per line feature and will be charged per line Service Charge Service Charge
Repeat Dialing Don't have to manually redial busy numbers Automatically redials a specified busy outgoing number until the line is free (available intraLATA only) * 6 6 * 8 6
Selective Call Acceptance Only wanted calls are processed and unwanted calls are handled automatically Limits incoming calls up to 12 designated numbers and auto-routes all other calls to a polite message stating calls are not being accepted at this time * 6 4 * 8 4
Speed Dial Don't have to memorize individual phone numbers Allows you to program up to eight numbers for fast, one-digit dialing * 7 4 Code + # N/A
Speed Dial 30 Don't have to memorize individual phone numbers Allows two-digit keypad dialing for up to 30 frequently dialed numbers * 7 5 Code + # N/A
3-way Calling Can avoid calling a 2nd party back; can get 2 parties to converse with you at once Allows subscribers to talk with 2 different parties simultaneously Flash Button N/A
Toll Restriction Prevents unwanted charges (this option does not block toll free calling) Provides the ability to block the following outbound long distance calls: 1+, 0+, 10-10-XXX and international calls for no additional charge Service Charge Service Charge
Voicemail Won't have to miss or answer incoming calls whether on the phone or away from office Allows incoming callers to leave up to 45 retrievable 5-minute messages which can be stored for up to 31 days in up to 4 distinct mail boxes From office phone, dial phone number and PIN Service Charge
Make Set Busy Allows a line to be made busy so incoming calls skip that line in order to reach an available line or voicemail sooner Helps callers reach an available line/voicemail sooner * 7 8 * 7 9

Call Forward Variable Remote Access Numbers

Please refer to the list below to find the telephone number that you need to use to remotely access your Call Forwarding Variable feature.
Dial the phone number in your city or region and follow the prompts to activate/change your Call Forwarding Variable feature.
State City or Region Call Forward Variable - Remote Access Numbers
Alabama Birmingham Area 205-639-1010
  Montgomery 334-593-0010
California Riverside 951-823-0010
  San Luis Obispo 805-439-0010
  All Other Cities and Regions 562-612-1010
Connecticut All Cities and Regions 203-304-1108
Georgia Atlanta Area 678-243-5010
  Dalton Area 706-229-0010
Louisiana All Cities and Regions 985-288-0010
Massachusetts All Cities and Regions 508-459-2010
Michigan Kalamazoo / South MI Area 269-762-8010
  Saginaw / North MI Area 989-607-5600
  Marquette / Upper Peninsula MI Area 906-273-0100
Minnesota All Cities and Regions 320-217-2010
Missouri St.Louis and all Other Cities and Regions outside of St. Charles 314-394-9999
  St. Charles 636-493-9999
Nebraska All Cities and Regions 320-217-2010
Illinois All Cities and Regions 618-416-0010
Nevada All Cities and Regions 775-622-0010
North Carolina and South Carolina All Cities and Regions 864-991-8010
Oregon All Cities and Regions 541-499-0010
Tennessee Kingsport and Other Cities and Regions in East TN 423-765-2010
  Clarksville and Other Cities and Regions in West TN 931-378-7010
Texas All Cities and Regions 817-386-3810
Virginia All Cities and Regions 276-494-0010
Washington All Cities and Regions 509-388-9005
Wisconsin Madison and Southwest Regions 608-230-6099
  Sheboygan and North / East Regions 920-287-7100
Access phone numbers are subject to change.
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